Post Opening Survey - Bishops Cuts & Color : Bishops Cuts & Color

Name *

First

Last

Email *

Your bishops.co email.

Please Rate Your On-Boarding Process

When you first signed up with Bishops, were you provided clear instructions on the Bishops standard processes?

a. Were you provided clear information on how to follow the Bishops standard processes? *

b. Was Franconnect a useful tool for your opening process? What is easy, what is hard?

c. Please offer ways to improve the experience.

Please rate information you received in the initial owner training, did it set your expectations correctly?

a. Did training prepare you for the real estate processes? *

b. The buildout process? *

c. The recruitment process? *

d. Ordering supplies and equipment process? *

e. Store opening? *

f. Go To Market process? *

Please rate your experience with required vendors

a. Fran Site *

b. CDS *

c. Wella *

d. Salon Centric *

e. Suavecito *

f. Titan Industries *

g. Quickbooks *

h. My Time *

Build Out Process

How was your experience during the construction / build out process?

Build Out Process Rating *

Build Out Process Comments

Design Process

How was your experience working with Bishops design department for window vinyl, Go To Market materials, digital and print materials, and custom design requests?

Design Process Rating *

Design Process Comments

Art Selection Process

Individualizing your Bishops through art selection

Were you able to easily navigate Society 6?

Yes
No
N/A

Are you satisfied with the mural process?

Yes
No
N/A

Art Selection Process Rating *

Art Selection Process Comments

Recruiting Process

Recruiting Process Rating *

Recruiting Process Comments

On-Site Training Process

On-Site Training Process Rating *

On-Site Training Process Comments

30+ Day Check-in

Now that you've been open for 30+ days, is your current experience...

Exactly what you had expected
Better than you had expected
Harder than you had expected
No way, this is the worst

Time Spent Working On Your Business

How much time are you spending working on your business?

This is what you had expected
More than you had expected
Less than you had expected
You are spending WAY more time than you have in a day

FDD Preliminary Numbers

The FDD provided some preliminary numbers for build out and operating capital. Based on your experience, did you...

Ops Manager

Were you given clear direction pre-opening and during the training week? *

Did your Ops Manager answer questions in a timely fashion? *

Did your Ops Manager provide useful knowledge? *

Marketing Manager

Were you given clear direction? *

Did the Marketing Manager answer questions in a timely fashion? *

Did the Marketing Manager provide useful knowledge? *

Were your materials delivered on time? *

Financial Reporting

Are you submitting your financial reports on time?

Yes
No

Are you utilizing the Bishops chart of accounts with Quickbooks?

Yes
No

Are you using a bookkeeping service?

Yes
No

Additional Comments

On-Going Support

Are you receiving marketing materials as needed or requested in a timely fashion? *

Do you have a clear marketing calendar created for your specific store? *

Do you have support from your Ops Manager? *

Are your staff members utilizing Bishops education platform (LMS)? *

Please provide suggestions on improving on-going support

Additional Education

Would you like to have advanced education for yourself?

Yes
No

If "Yes", please list what would be most beneficial

For Your manager?

Yes
No

If "Yes", please list what would be most beneficial

For your staff?

Yes
No

If "Yes", please list what would be most beneficial

Feedback

Please provide feedback on how Bishops can improve in the following areas...

Franchisee Experience

Employee Experience

Customer Experience